Privacy Policy

Information We Collect

We collect information in the following ways:

Information you provide to us

• Name, email address, phone number, company name and website URL when you fill in a contact, quote or enquiry form.
• Project details, requirements and files you share when you request a service or support.
• Billing details required to raise invoices (we do not store credit or debit card numbers on our systems).
• Messages, feedback and any other information you choose to send us by email, chat or phone.

Information collected automatically

• IP address, browser type and version, device type and operating system.
• Pages visited, time spent, referring website and other usage data.
• Cookie and similar tracking technology data (see "Cookies and Tracking Technologies").

Client access information

To deliver development, maintenance or support work, clients may need to give us temporary access to hosting panels, servers, WordPress admin, Magento admin, FTP/SSH or databases. We use this access only for the agreed work, limit it to authorised team members, and ask clients to revoke or rotate credentials once the work is complete.

How We Use Your Information

We use your personal information to:

• Respond to enquiries, prepare quotations and provide the services you request.
• Manage projects, support tickets, invoicing and payments.
• Send service updates, and, where permitted, newsletters or promotional messages (you can opt out at any time).
• Understand how visitors use the Website and improve our content, design and services.
• Maintain the security of the Website and prevent fraud or misuse.
• Comply with legal obligations and enforce our terms.

Cookies and Tracking Technologies

We use cookies, pixels and similar technologies to remember your preferences, understand Website performance and measure the effectiveness of our marketing. These may include:

• Essential cookies that keep the Website working.
• Analytics cookies (for example Google Analytics) that help us understand traffic and usage.
• Advertising and remarketing cookies (for example Google Ads or Meta Pixel) that show relevant ads to previous visitors.

You can block or delete cookies through your browser settings. Some features of the Website may not work properly if cookies are disabled.

How We Share Your Information

We do not sell your personal information. We may share it only with:

• Service providers who help us run our business, such as hosting, email, analytics, CRM, project management and payment providers, bound by confidentiality obligations.
• Professional advisers, regulators or authorities when required by law or to protect our rights.
• A successor entity in the event of a merger, acquisition or sale of assets.
• Any other party with your explicit consent.

Data Security

We use industry-standard safeguards, including SSL/TLS encryption, access controls and secure servers, to protect your information from unauthorised access, loss or misuse. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your data, we will notify you and the relevant authorities as required by law.

Data Retention

We keep personal information only for as long as necessary to fulfil the purposes in this policy, to meet legal, accounting or reporting requirements, or to resolve disputes. When it is no longer needed, we delete or anonymise it.

Your Rights and Choices

Depending on where you live (including under the GDPR, UK GDPR and applicable US state laws), you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Object to or restrict certain processing, and request data portability.
• Withdraw consent at any time, including unsubscribing from marketing emails.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

International Data Transfers

We serve clients worldwide, so your information may be processed in countries other than your own. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect transferred data.

Children's Privacy

Our Website and services are not directed to anyone under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Links to Other Websites

The Website may contain links to third-party websites. We are not responsible for their content or privacy practices, and we encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review it periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Company: Multiunique
• Website: www.multiunique.com
• Email: [your privacy email, e.g. info@multiunique.com]
• Phone: [your phone number]
• Address: [your registered office address]